Hostplus.com.au
As an independent reviewer, I must say that Hostplus.com.au is truly a standout in the world of service providers. Their commitment to excellence and dedication to customer satisfaction is evident in every aspect of their operations. From their user-friendly website to their prompt and efficient customer service, Hostplus.com.au sets the bar high for others in the industry. When it comes to service reviews, Hostplus.com.au consistently receives top marks for their reliability and professionalism. Customers rave about the ease of use of their services and the peace of mind that comes with knowing they are in good hands. Whether you are looking for superannuation advice or assistance with your retirement planning, Hostplus.com.au has you covered. In conclusion, Hostplus.com.au is a shining example of what a service provider should be. Their attention to detail, commitment to customer satisfaction, and overall excellence make them a top choice for anyone in need of financial services. Trust in Hostplus.com.au for all your superannuation and retirement planning needs, and you won’t be disappointed.
Hostplus
As an independent reviewer, I have thoroughly examined Hostplus and can confidently say that they are a standout company in the Australian market. Hostplus is known for its exceptional performance in the superannuation industry, consistently delivering strong returns for its members. With a focus on providing tailored investment options and excellent customer service, Hostplus stands out as a top choice for individuals looking to secure their financial future. Additionally, Hostplus is dedicated to supporting the Australian community through various initiatives and partnerships, making them a socially responsible choice for investors. Overall, Hostplus is a reliable and reputable company that prioritizes the needs of its members and is a strong contender in the superannuation sector.
Contact
Hostplus 114 William St, Melbourne VIC 3000, Australia
+61 1300 467 875
- Monday: 9:00 am – 5:00 pm
- Tuesday: 9:00 am – 5:00 pm
- Wednesday: 9:00 am – 5:00 pm
- Thursday: 9:00 am – 5:00 pm
- Friday: 9:00 am – 5:00 pm
- Saturday: Closed
- Sunday: Closed
Advantages
- ✅ Hostplus offers excellent customer service, with knowledgeable and friendly staff available to assist with any queries or issues.
- ✅ The website is userfriendly and easy to navigate, making it simple to access information and manage your account.
- ✅ Hostplus offers a wide range of investment options, allowing members to tailor their superannuation to suit their individual needs and goals.
- ✅ The fund has a strong track record of delivering solid returns to its members, helping them grow their retirement savings over time.
- ✅ Hostplus has a strong focus on member education and communication, providing regular updates and resources to help members make informed decisions about their superannuation.
Disadvantages
- ❌ The customer service response time at Hostplus.com.au is often slow and inefficient.
- ❌ There is a lack of transparency in the communication between Hostplus.com.au and its customers.
- ❌ The website interface is outdated and difficult to navigate, leading to frustration for users.
- ❌ Hostplus.com.au has limited options for customer support channels, making it challenging for customers to get assistance when needed.
- ❌ Some customers have reported issues with account management and billing errors, causing confusion and inconvenience.
Experiences
If I could give half a score I would. Poor customer service, poor financial planning advice. Very antiquated systems , everything must be filled in manually and posted. Difficult to withdraw money Staff have limited knowledge. The website is difficult to navigate The member portal is useless, you cannot easily see the performance of your investments or get monthly updates. I’ve seen all the other negative reviews and have tried to make complaints to Hostplus, which must be posted, they never call back. And yet with all this when I did manage to speak to someone they were dumbfounded when I said I wasn’t happy with Hostplus, they laughed and said all our members love us. Clearly they do not read all the reviews posted and really understand that they have a communication problem. Also considering half the members would be female the board has little female presence. I really regret transferring across. I also lost all my TPD and Death benefits which they would not carry over because of my age. None of this explained.
Anne Laver
Hostplus once again you are a disgrace. I have been paying income protection for over 20 years and when i called you guys asking for a form to fill out like other superfunds have the reply was we don’t have any form but we will ring you within 3 business days. I have yet to recieve this phone call and i am wondering when they do call is this an over the phone process were they ask someone like me who is heavily medicated due to my injuries were i might answer something wrong so they can deny my claim. So why this process when i’m in need ? If there was just an honest process of just filling out an application with the guidance of my solicitor it would have been submitted by now instead of having to wait to talk to someone were in the past when i had a query and again they told me someone would ring me within 3 business day and i never recieved a phone call. I will keep everyone posted with the outcome. In the meantime who ever decides to take out income protection with this superfund i would tread with caution. Conclusion So I got my phone only to find that even if I did claim I would get $0 because when my injury happened 2.5 years ago when I was on Workcover payments which that amount was above the income protection amount meaning that even when my Workcover payments stop next month I have to go to Centrelink to survive. So that means I have paid thousands in income protection which I will never be able claim because of my serious injuries which more than likely I won’t be able to ever get back to any form of employment. So make your own judgment on this but I would not waste money if I knew how the income protection system works.
Jim harris
I’ve transferred over from Maritime Super which was fantastic. Hostplus website is difficult to manage through. I visited the office in William St today to have some money transferred over. I left thinking everything was OK, however, I received a call about an hour after asking for more information to be sent by email. I requested an email and was assured that she would send it immediately. This wasn’t done. Pretty poor effort.
Jo Jo
I tried to correct my name on my Superannuation account because they’d entered it incorrectly and they asked me to post my ACTUAL birth certificate interstate (I live in Melbourne) to NSW which doesn’t bode well with me. Why can’t it be a copy? So, I haven’t fixed my name and am hoping that I won’t incur problems as a result.
Zeta
So I’ve been reading through other reviews and you guys don’t want to give me MY money and have useless service. Then go on about your stupid legislations that make absolutely no sense. Then I tell you I’m changing super and you sent me forms to roll it over into the new one. Had I done that before reading reviews I’d still be stuffed around. Onlime chat bot isn’t helpful and neither is the customer service hostplus provides helpful. How’s about this considering digitally these days you can verify someone to give them the funds how’s about instead of me being unemployed for 26weeks and basically homeless you give me my money it’s that simple. Your organisation has No right to withhold what’s legally mine amd I worked hard for. We live in a world now where prices are sky-rocketing and you couldn’t care less about withholding money Australian workers worked hard for. Quite sad of your organisation to be very honest. You would rather watch people struggle then help
Jordan Pallagi
FAQ
Hostplus.com.au offers a wide range of investment options, competitive fees, and personalized customer support, making it a top choice for many Australians seeking reliable and efficient superannuation services.
Hostplus.com.au regularly conducts member surveys and feedback sessions to understand their needs and preferences better. This proactive approach helps them tailor their services to meet the evolving needs of their members effectively.
Yes, Hostplus.com.au provides a user-friendly online portal where members can access real-time updates on their investments, performance reports, and retirement projections. This transparency allows members to make informed decisions about their financial future.
Absolutely! Hostplus.com.au prides itself on its dedicated customer support team, available to assist members with any inquiries or concerns promptly. Their commitment to customer satisfaction sets them apart in the superannuation industry.
Hostplus.com.au employs state-of-the-art encryption technology and stringent data protection measures to safeguard member information. They adhere to strict privacy regulations to ensure the utmost confidentiality and security of all data shared on their platform.