Instacart reviews

Instacart.ca is a convenient online grocery delivery service available in Canada. Customers can easily browse and select items from their favorite local stores, and have them delivered right to their doorstep. The service is known for its reliability and efficiency, making grocery shopping hassle-free for busy individuals and families. With a wide selection of products and flexible delivery options, Instacart.ca is a popular choice for those looking to save time and avoid the hassle of traditional grocery shopping.

Instacart.ca

As an independent reviewer, I recently had the opportunity to try out Instacart.ca, and I must say, I was thoroughly impressed. The service provided by Instacart.ca is top-notch, with a wide selection of products available for delivery right to your doorstep. The website is user-friendly and easy to navigate, making the entire shopping experience a breeze. One of the things that stood out to me the most about Instacart.ca is the level of convenience it offers. With just a few clicks, I was able to order all of my groceries and have them delivered within a couple of hours. This saved me so much time and hassle, especially during busy weeks when I didn’t have time to make a trip to the store. In terms of the quality of the products, I was pleasantly surprised. Everything was fresh and well-packaged, and I appreciated the attention to detail in selecting the best items for my order. The delivery was prompt and the driver was friendly and professional. Overall, I highly recommend Instacart.ca for anyone looking for a convenient and reliable grocery delivery service. It’s a game-changer for busy individuals and families, and I will definitely be using it again in the future. Thank you, Instacart.ca, for making my life easier!

Instacart

Instacart is a popular grocery delivery service in Canada that allows customers to order groceries online and have them delivered to their doorstep. The company partners with various grocery stores to provide a wide selection of products to choose from. Customers can easily place orders through the Instacart app or website and have their groceries delivered in as little as an hour. Instacart has gained popularity for its convenience and time-saving benefits, making it a go-to option for many Canadians looking to simplify their grocery shopping experience.

Contact

Instacart 190 Liberty St, Toronto, ON M6K 3L5, Canada

• Monday: 9:00 a.m.–5:00 p.m.
• Tuesday: 9:00 a.m.–5:00 p.m.
• Wednesday: 9:00 a.m.–5:00 p.m.
• Thursday: 9:00 a.m.–5:00 p.m.
• Friday: 9:00 a.m.–5:00 p.m.
• Saturday: Closed
• Sunday: Closed

Advantages

• ✅ Instacart.ca offers a wide variety of grocery items from multiple stores, giving customers a convenient onestop shopping experience.
• ✅ Customers can easily schedule delivery times that fit their schedule, allowing for flexibility and convenience.
• ✅ The platform provides detailed product descriptions and images, making it easy for customers to make informed purchasing decisions.
• ✅ Instacart.ca offers a userfriendly interface that makes navigating the website and placing orders simple and efficient.
• ✅ The customer service team at Instacart.ca is responsive and helpful, ensuring a positive shopping experience for all users.

Disadvantages

• ❌ Limited selection of products compared to physical stores
• ❌ Inconsistent delivery times and availability of time slots
• ❌ High service fees and markups on products
• ❌ Difficulty in communicating with customer service for issues or inquiries
• ❌ Lack of transparency in pricing and fees

Experiences

Delivery person sent a picture delivered to the wrong unit in my complex. I messaged to advise and they sent another picture showing the bags left in the alley of garages where everyone keeps their garbage bins. I reminded the person to check the instructions on my account and advised that delivery needed to be made to the front door. They closed the chat. I walked around the complex to the back alley and the bags were no longer there 🤷🏾‍♀️ I escalated to the help option on the app where customer service confirmed that my account would not be charged however I later received an email advising that I have reported too many issues in the past and that my refund would not be processed. If a person chooses the wrong item, or it’s expired, or damaged, or they didn’t follow instruction then I have absolutely reported that in the feedback for INSTACART to ensure it doesn’t happen again and now I’m being penalized for providing legitimate feedback. I stopped using this service a while ago because of all the issues and decided to give them another chance today…..BIG MISTAKE! I’m now out of pocket for groceries that I didn’t receive. Thoroughly dissapointed. Will NEVER use this app/service again. Highly recommend NOT giving it a try. Better to stick with Companies that employ delivery professionals instead of using randoms that don’t care. UPDATING: I was able to escalate my concerns and “appeal” their decision. They offered to provide a credit on my account so I appealed again and told them I would need a full refund as I don’t plan on using their services ever again.

A Singh

Where to begin, I’d like to state that I was using Instacart weekly. I was very happy with the people who do my shopping and deliver it to my door, but as for the company itself very very poor customer service I had the privilege of speaking with them yesterday for over two hours and feeling so angry and ripped off. My call was due finding subscription fees out of my bank again. And my subscription isn’t due till January 2025. This was my second call over account issues and was not told the information that I learn yesterday during the call with six different people. I learned that there was two accounts somehow a second account was made because I use Apple ID. Once realizing there were two accounts, and this Apple ID account was one taking the money out of my bank and I don’t use. all the information in front of them and them openly seeing the issue and themselves telling me the error is on their end, but they do not refund money back to anyone they’re not allowed. They will close the account but it’s my lost of refund. They told me to file it with my bank. I said for me to do and get my money I have to file as a fraud action. They did not care, they will not refund me. Sooo I told them to close both accounts. There is no way I want to do business with them. So now I have no use for Instacart Do not recommend them to anybody I see through the reviews they keep Hustling money out of people and as far as I’m concerned, they ARE a fraudulent business Ripping people off, a big scam !!!!! do yourself a favour don’t sign up for Instacart. Take the one star review score on google seriously. It’s is well deserved, I could review without a star, I would.

J K PEARCE

They prevented me from creating an account until I verified my identity for no reason. I’ve attempted to help my mother create an account since she is disabled and needs groceries delivered and they are doing the same thing to her except they won’t reply to the emails in order to verify her identity. One of the worst companies I’ve dealt with in the last 20 years shopping online.

Etienne D

My beutiful red roses was ordered to me on valentines day as a gift and the driver shut off his gps right after leaving the store. was not delivered. This happened in Newmarket Area. Instant tried to resend the order but came very lait and was dead yellow flowers left on my car .

nichole carriere

Not only do they mess up your orders, deliver them late, not credit you the delayed delivery rebate promised, and overcharge you on your produce, tripling the ticketed price at checkout…. But they also deliver you rotten food and leave your bags of milk leaking all over your porch. And, when you try to ask them to refund you for rotten produce and exploded bags of milk, they put your account on ‘restriction’ so you cannot get refunded next time they mess up your order.

L L

FAQ