Onexbus.ca
As an independent reviewer, I recently had the opportunity to experience the services offered by Onexbus.ca. Let me start by saying that my experience was nothing short of exceptional. From the moment I booked my ticket online to the moment I arrived at my destination, everything was seamless and efficient. The bus itself was clean and comfortable, with ample legroom and a smooth ride throughout the journey. The driver was professional and courteous, making sure to provide clear instructions and updates along the way. I felt safe and well taken care of throughout the entire trip. In terms of customer service, Onexbus.ca truly excels. Their staff was friendly and helpful, always willing to go the extra mile to ensure customer satisfaction. I was impressed by their attention to detail and their commitment to providing a top-notch experience for all passengers. Overall, I would highly recommend Onexbus.ca to anyone in need of reliable and affordable transportation. Whether you’re traveling for business or pleasure, you can trust Onexbus.ca to get you to your destination in style. Don’t hesitate to book your ticket with them for your next trip – you won’t be disappointed.
ONEXBUS | Ontario Express Bus
ONEXBUS, also known as Ontario Express Bus, is a leading transportation company in Canada. They offer reliable and efficient bus services for passengers traveling within Ontario and to various destinations across the country. With a strong focus on customer satisfaction, ONEXBUS ensures that passengers have a comfortable and enjoyable journey. Their fleet of modern buses is equipped with amenities to enhance the travel experience, making them a top choice for commuters and travelers alike. If you’re looking for a convenient and affordable way to travel in Canada, ONEXBUS is the perfect option for you.
Contact
ONEXBUS | Ontario Express Bus 235 Glidden Rd unit 3, Brampton, ON L6W 1H8, Canada
+1 647-477-5500
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Advantages
- ✅ Convenient online booking system for easy reservation of bus tickets
- ✅ Wide range of bus routes available to various destinations across Canada
- ✅ Comfortable and spacious seating for a relaxing travel experience
- ✅ Professional and friendly staff providing excellent customer service
- ✅ Affordable ticket prices for budgetconscious travelers
Disadvantages
- ❌ The website interface is outdated and difficult to navigate, making it hard for users to find the information they need.
- ❌ Customer service is slow to respond and often unhelpful, leading to frustration for users trying to resolve issues.
- ❌ The booking process is confusing and prone to errors, resulting in missed reservations or incorrect ticket information.
- ❌ The bus schedules are frequently delayed or canceled without notice, causing inconvenience and disruption for travelers.
- ❌ The overall service quality is inconsistent, with some buses being clean and wellmaintained while others are dirty and in disrepair.
Experiences
I’ve taken the Toronto – London route multiple times with no complaints, but I wanted to leave this review because of the fantastic customer service I just received. Toronto traffic got the best of me and I was set to arrive at the time of departure or a few minutes later, and was naturally worried I would miss my bus. They gave me a call to check on my time of arrival when I wasn’t there and waited for me when I confirmed my ETA. 10/10!
Gayatri John
The worst service that you can have! I took their Toronto-London service; it was the worst nightmare of my life!!! The lady driver kept the cooler on the whole trip, and it was 2–3 •C outside. Absolutely, the heater should be on, or at least the cooler should be off. These are the basics of service. But they won’t provide these basics based on my multiple experiences! If you have kids and have other options at the time of your departure, just stay away from this company! There are serious ethical issues with this company, their policies, and their drivers!!
reza mahmudi
My bus was 20 minutes late getting into Toronto this morning, and I was given no heads up about this delay until after I had to reach out and ask what was going on. When I asked if I could have any sort of reimbursement for that lost time (was not asking for a full refund) ONEX told me a refund was not applicable, even though I arrived to my destination an entire hour later than expected. I understand that traffic can be unpredictable, but I have used ONEX’s services frequently, and nearly every single time they have been late to pick up and drop off points, with no warnings issued to its customers, and have offered no reimbursements for the time wasted. Worth noting as well that the bathrooms on the bus are never cleaned, the soap and hand sanitizer dispensers are always empty on every bus I’ve been on, sometimes there has not even been toilet paper, and the bathrooms in general just always smell like they are never cleaned. I’m very dissatisfied with this trip specifically, and am unsure if I will using ONEX again.
Chloe Rockwood
I know a lot of people who love this service, and the price was certainly good, but I likely won’t use them again. I was dropped off on the side of the road in an industrial park with my luggage, in a snow storm. There wasn’t even an address I could give the cab driver so that he could easily locate me. I don’t understand who thought that would be an appropriate drop-off point. And no….I wasn’t kicked off the bus. It was my assigned stop.
Brenda Cote
After reading ALL the reviews. I decided to take a chance to use your services for a trip of a life time. The booking process was easy and very quick. The bus was on time, with an absolute kind and helpful driver at 2:15am. We have amazing pick up locations (lite up for safety), and felt safe. The travel was easy, and dropped off on time. An absolute perfect trip, will recommend and use again!
Danielle Piercey
FAQ
Onexbus.ca offre une gamme de services de transport en autocar, y compris des trajets interurbains et des services de navette vers les aéroports.
Onexbus.ca est réputé pour son excellent service à la clientèle, offrant une assistance amicale et efficace pour répondre aux besoins des passagers.
Les autocars d’Onexbus.ca sont conçus pour offrir un maximum de confort aux passagers, avec des sièges spacieux et inclinables, ainsi que des équipements modernes.
Oui, il est très facile de réserver un billet sur Onexbus.ca, avec un processus en ligne simple et sécurisé pour garantir une expérience sans tracas.
Onexbus.ca propose des itinéraires populaires vers des destinations telles que Toronto, Montréal et Ottawa, offrant aux passagers une option pratique et abordable pour voyager à travers le Canada.