Airasia reviews is a popular online platform known for its excellent customer service and user-friendly interface. Users praise the website for its easy navigation and quick response times. The platform offers a wide range of services, including booking flights, managing reservations, and accessing travel information. Customers appreciate the convenience and efficiency of, making it a top choice for travel planning.

As an independent reviewer, I recently had the opportunity to experience’s services firsthand. Let me tell you, I was thoroughly impressed. From the moment I booked my flight to the moment I landed at my destination, everything was seamless and efficient. The customer service provided by was top-notch. The staff were friendly, helpful, and always willing to go the extra mile to ensure that passengers had a pleasant experience. The in-flight amenities were also impressive, with comfortable seating and a wide selection of entertainment options to choose from. One thing that stood out to me was the attention to detail that paid to every aspect of the customer experience. From the cleanliness of the aircraft to the quality of the food served onboard, it was clear that this airline takes pride in providing a high level of service to its passengers. Overall, my experience with was nothing short of excellent. I would highly recommend this airline to anyone looking for a reliable and enjoyable travel experience. Thank you,, for a fantastic journey.

Philippines AirAsia Corporate Headquarters

Philippines AirAsia Corporate Headquarters is located in Pasay City, Metro Manila. The company is a subsidiary of AirAsia Group, a leading low-cost airline in Asia. The headquarters houses various departments such as finance, marketing, operations, and customer service. The office space is modern and spacious, reflecting the company’s dynamic and innovative culture. Philippines AirAsia is known for its affordable fares and excellent customer service, making it a popular choice for travelers in the region.


Philippines AirAsia Corporate Headquarters 2/f Mezzanie, NAIA Terminal 3, Andrews Ave, Pasay, 1705 Metro Manila, Philippines

  • Monday: 9:00 AM – 5:00 PM
  • Tuesday: 9:00 AM – 5:00 PM
  • Wednesday: 9:00 AM – 5:00 PM
  • Thursday: 9:00 AM – 5:00 PM
  • Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed


  • ✅ offers a wide range of services, including flight bookings, hotel reservations, and travel packages, making it a onestop platform for all travel needs.
  • ✅ The website is userfriendly and easy to navigate, with a simple and intuitive interface that allows customers to book their travel arrangements quickly and efficiently.
  • ✅ provides competitive prices and deals on flights and accommodations, helping customers save money on their travel expenses.
  • ✅ The customer service team at is responsive and helpful, providing assistance and support to customers throughout their travel journey.
  • ✅ offers a loyalty program that rewards frequent travelers with exclusive perks and benefits, encouraging customer loyalty and repeat business.


  • ❌ Slow customer service response times
  • ❌ Inconsistent flight schedules
  • ❌ Lack of transparency in pricing and fees
  • ❌ Limited customer support options
  • ❌ Poor communication during flight delays or cancellations


I have applied a reschedule refund almost a year ago. I haven’t never heard anything back apart from offering voucher. It is almost ONE YEAR. I had a chance to travel to Manila this month, I talked to one of the Guest Service Officer in charge that day, Joseph M. De Leon. He showed us that it was refunded with a screenshot from airasia system. He asked me to check with my bank, it might take some working days to process. I checked with him with my airasia account, with this case- it still shows in process. Once, I back to Taiwan. I checked with my bank, there is no such a refund amount.. I sent emails to Joseph, he said he double checked with the team, and the refund is actually still in process….. I wonder how he was able to show me that refund is done screenshot if it’s not done… now no updates from his side or company…. A very very DISAPPOINTING service and I am very frustrated with what he said to me seems not a truth at all…. Now I cannot find any support to declaim my refund. Please treat your customers respectfully and respond this matter!

Ivy Chen

Their customer service is sooo customer hostile, it hurts. Literally the day of the flight, as we are checking in, they tell my gf she can’t fly to Tokyo, for made up visa reasons. “Can we reschedule our flight?” No, you can only do that with 48 hours advance. “Can we get a refund?” Nope, 48 hours, and then only if we feel like it. We don’t feel like it. “Can we fix these visa details you literally just made up on the spot here in the airport?” No, you need to fix them at least 2 days in advance. “So basically you’re stealing 20k php from us with zero warning, refunds, rescheduling, or recourse?” Lol, yep. Thank you for (not) flying Air Asia! Great. I’ll be sure to remember this level of service next time I’m booking a flight anywhere, which will never be with Air Asia from here on. Oh, to add insult to injury, I had to go on the flight to Tokyo even though they decided to block my gf from going. So I’ve paid for two tickets, with seat selection, baggage, meals, the works. The sole possible benefit of them stealing 20k php for no reason is I should at least have an empty seat next to me. NOPE. Sure enough, they’ve put some moke in the seat I paid for and that they arbitrarily stole from me, within 10 or 20 minutes. They work fast to consolidate their stealings, and double book seats that should have been empty. Almost like they know they were double booked, and planned to “free up a seat” somehow. Maybe by being extra picky about visa details. I certainly wouldn’t put it past Air Asia.

Cameron Olson

Re: Walk-in Manila Interview October 11 I am an applicant who went for the open day hiring of Air Asia. Your ads on your Facebook account and Air Asia careers indicated that “Female applicant with atleast 157cm in height” are welcome to apply. I am 159.4 in cm abd 51kgs in which I checked using a medical grade stagiometer prior to your hiring day. During the hiring process for height check, I was not given a chance to even have myself measured because a certain recruitment officer handling that day told the OJT’s that “ang liit liit ng mga yan” shouting at us “please go at the back! “. Without even letting us know why we need to go at the back. Only to find out that once said go at the back, means leave and you are out. We were being shouted at infront of everyone. My application form, the one they gave us that day was not even collected and looked at. I have come prepared on this hiring day following and verifying what was written in your ads, in hopes that I will be part of your amazing company. But I was disappointed how UNPROFESSIONALLY AWFUL it was handled. At the hiring process, your committee even have the nerves to hire ladies lower than my height, they posted that in your Facebook story both are wearing red. One girl with lots of tattoos was even pulled out of the line for a short final interview and was able to bypass the long queue like the rest of everyone. I hope that the management is also aware that your recruitment team had an “invitational” hiring a day before the open day last October 11, 2023. A “private” hiring process took place at your Red HQ last October 10. 13 out of 15 applicants where chosen ahead of everyone else. These applicants submitted on the same QR just like everyone else who also applied for the open day hiring for October 11 but was randomly invited for a private hiring. The reason why I am writing to you is because of how it was handled. We believe Air Asia Philippines uphold their company name as diversified, inclusive and a fun working environment. Dubbed as the best low cost airlines for 12 years in a row. I am appalled how it was handled awfully by the recruitment team of the said day. This incident should not be considered as an isolated case and should be investigated carefully as it was not me who only experience this but 70% of your applicants. Some even flew from Mindanao, Cebu just to attend the open day but was not even get the chance to even step foot on the “Height measurement” area because of a certain recruitment officer. That recruitment officer should be reprimanded and suspended for tarnishing the company’s name you uphold for whatever personal reason he has. I truly believe that writing this letter to you will help us, cabin crew aspirant to atleast feel we are valued as well as our time & effort. Rejection is a part of any hiring process, I am truly aware of that. I was just expecting to it to be professionally handled very well. After all, these aspirants will eventually be the face of your company 30,000 ft above the ground and will be the first people as well who will dragged your company’s name 30,000ft on the ground in an instant. Hiring your cabin crew should not just be based on “favoritism, personal opinions, personal connections or just simply their own preference.” Cabin Crew should execute the standards written on your hiring ads. Without following those, it will defeat the purpose to even set these standards in your ads to begin with and just invite their own friends, relatives to apply instead. I truly respect that the company has their own “fun” way of hiring their cabin crew. But making their applicants feel like incompetent, stupid and can be look down upon is a major fallback of your company. The powertripping during hiring process reflects the internal situation of your company. This has to STOP. With this, I am looking forward that the management will look on to this complain and should not be considered as an isolated case and hopefully this situation will be under control and will never happen again. Thank you!

Zee Design

I travel quite often. This is byfar the nastiest worst unclean unhealthy airlines, stay away. The planes I’ve been on here from Manila to davao have every seat ripped torn, the arm rests all majorly loose, dirty nasty. They charge u for water. The CEO brags like he is special. They are not worth the flight go else where. I will never, I repeat never will fly this airline again. They should be a shamed of themselves and taken out of commission. MANILA FAA SHOULD LOOK INTO THERE PRACTICES AND THERE PLANES AS WELL AS THE EXECUTIVES, I AM AN INVESTOR AND WOULD NEVER INVEST WHEREVER THIS CEO IS AT CONTROLLING A COMPANY! GOOGLE MAPS SHOULD HAVE NEGATIVE STARS FOR REVIEWS BECAUSE I WOULD PUT A NEGATIVE 10 HERE.

Raymond Severini

3 hours delayed flight. if yooure in a hurry. dont fall for cheap tickets from air asia

katherine amacio


How is the customer service quality of rated by users?

Users generally rate the customer service of as satisfactory, with some praising the helpfulness of the staff while others mention occasional delays in response times.

Are there any common complaints about the booking process on

Some users have reported issues with the booking process on, such as technical glitches on the website or difficulties in applying promo codes.

What are the most praised features of’s customer service?

Users often praise for its friendly and informative customer service representatives, as well as for their quick resolution of issues and complaints.

How does handle customer feedback and complaints? has a dedicated customer feedback team that actively listens to user complaints and suggestions, striving to address them promptly and improve their services based on user feedback.

Is known for any specific perks or benefits in their customer service?

Some users appreciate’s frequent promotions and discounts for loyal customers, as well as their efficient handling of flight cancellations and refunds.

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