Admiral.co.uk
As an independent reviewer, I must say that my experience with Admiral.co.uk’s services has been nothing short of exceptional. The level of customer service provided by their team is truly top-notch, and I have always felt valued and well taken care of whenever I have reached out for assistance. In terms of the services offered, Admiral.co.uk truly stands out from the competition. Their range of insurance products is extensive, catering to a wide variety of needs and budgets. Whether you are looking for car insurance, home insurance, or any other type of coverage, Admiral.co.uk has got you covered. Furthermore, the user experience on their website is seamless and user-friendly. Navigating through their platform is a breeze, and I have always been able to find what I need quickly and efficiently. The transparency in their pricing and policies is also commendable, as it gives me peace of mind knowing exactly what I am paying for. Overall, I highly recommend Admiral.co.uk for all your insurance needs. Their commitment to excellence, coupled with their dedication to customer satisfaction, truly sets them apart in the industry. Give them a try, and I am confident you will not be disappointed.
Admiral Insurance
As an independent reviewer, I have thoroughly examined Admiral Insurance and can confidently say that they are a standout company in the insurance industry. With a strong focus on customer satisfaction and top-notch services, Admiral Insurance has earned a stellar reputation for providing reliable and comprehensive coverage to their clients. Their commitment to excellence is evident in their efficient claims processing and personalized approach to insurance solutions. Overall, Admiral Insurance is a top choice for anyone seeking peace of mind and quality coverage in the UK.
Contact
Admiral Insurance Ty Admiral, David Street, Cardiff CF10 2EE, UK
- Monday: 9:00 am – 5:00 am
- Tuesday: 9:00 am – 5:00 pm
- Wednesday: 9:00 am – 5:00 pm
- Thursday: 9:00 am – 5:00 pm
- Friday: 9:00 am – 5:00 pm
- Saturday: 9:00 am – 5:00 pm
- Sunday: Closed
Advantages
- ✅ Admiral.co.uk provides excellent customer service, with friendly and knowledgeable staff available to assist with any queries or concerns.
- ✅ The website is userfriendly and easy to navigate, making it simple to find the information you need quickly and efficiently.
- ✅ Admiral.co.uk offers a wide range of insurance products to suit individual needs, including car, home, and travel insurance.
- ✅ Customers can easily manage their policies online, making it convenient to make changes or updates as needed.
- ✅ Admiral.co.uk provides competitive prices and discounts for loyal customers, ensuring you get great value for your money.
Disadvantages
- ❌ The customer service response time is slow and can be frustrating for customers.
- ❌ There are limited contact options available for customers to reach out for support.
- ❌ The website interface is outdated and difficult to navigate, leading to a poor user experience.
- ❌ Customers have reported issues with claims processing and delays in receiving payouts.
- ❌ Some customers have complained about hidden fees and unexpected charges when using Admiral.co.uk services.
Experiences
I’ve been looking for days for reason to leave a good review but even with a torch and my glasses on I couldn’t find one. A really unhelpful and uncaring company, when it comes to travel insurance and support. Now I’ve never looked into making a claim before but, having now found out I’d broke my ankle, emailed them to ask if I was entitled to seek medical intervention and support? There first response was one of acknowledgement and “we’ll get back to you within 20 days” 😂😂😂 but they did reply to say they couldn’t advise and I needed to read the terms and conditions of my policy? Now, I don’t know about you but I can nearly take the engine out of a car or drive for 600 miles to somewhere I’ve never been to befits! But reading a travel insurance policies T&C’s is not my forte but shame on me for asking for help or guidance? 😡 So if you want travel insurance, where you’ll recieve no help, support or guidance then Admiral are the one for you! Otherwise try Fred’s insurance on the high street. Useless company and useless customer service. I spent 8 days hobbling around with a broken ankle, thanks Admiral for FA
Mike Smith
I don’t do many reviews. But someone bumped into my van and it’s the first time I have had to put in a claim. They were great, fast, easy to get in contact with, good online features to add pictures ect… I hope not to need to claim again but there are no hassle. All settled very fast
Richard
TO CUT A LONG STORY SHORT….. ISH to cut a long story short. 3 weeks ago i ran a quote for a land rover i was considering buying through EVERY uk search engine. On every occasion Admiral came top of the lists by a fair amount. THIS WAS THREE WEEK AGO. i was coincidentally already a customer with them so changed over the ‘new car’ to the old policy knowing the new policy was die soon and hoping for an equally favorable renewal. CAN YOU GUESS WHAT CAME NEXT…. 3 weeks later i got the renewal. NO CHANGE in any circumstances what so ever. the renewal was £500 more expensive than it had been 3 weeks ago… i rang and spent 2 hours being passed from pillar to post. i also ran the car through every online web site again. this time strangely ADMIRAL were no where on the search engine. this time it was TESCO… every result showed they were now chasing my business. this is how a company hooks you in then ‘SHAFT’ you come renewal the fact that ADMIRAL would not quote on the latest search shows the new UK law forbidding Insurance companies penalizing existing customers over ‘new business’ is working…. show no loyalty to any company and use the search engines… loyalty is not valued by this faceless companies… needless to say i am no longer with ADMIRAL.. be interesting to see if next year they want me back
ian moore
I’ve been a customer for almost 5 years and I’ve never been involved in an accident, I’ve never made a claim. At the end of last year I renewed my policy annually and also included a second car in my policy (on the Admiral app they say they grant 15%, but in fact there is no such discount). I spoke to an attendant but it was impossible to proceed. This attendant was completely unprepared (she was in training) and constantly interrupted the call and consulted someone else (a boss or supervisor) about my questions, as she didn’t know how to answer them. It was impossible to understand what she was saying (she had very bad diction as if she was eating all the time). She interrupted me all the time, not letting me speak. Extremely rude and without technical knowledge. I was on the phone for almost an hour, they didn’t resolve what I wanted and they even hung up on me. She could never work in customer service. This company has the worst customer service in the UK. I would not recommend this company to anyone unless you want to be very disrespected. I’m going to cancel my policy, it doesn’t include my second car in the main policy and my two daughters didn’t take out insurance with Admiral, meaning they lost four customers. And I am reporting what happened to all my personal friends and those at my company. He has to learn how to work and respect people.
Sandro Nora
Received no letter or email stating my home insurance was renewing at 40% increase. Put through to an Indian call centre when I cancelled who wanted to charge me a cancellation fee even though it was well within the 14 days cooling off period.
Josh Bower
FAQ
Admiral.co.uk is known for offering competitive prices on their insurance products, making them a popular choice among customers looking to save money on their premiums.
Admiral.co.uk offers a wide range of insurance products, including car insurance, home insurance, travel insurance, and pet insurance, to name a few.
Yes, customers can easily manage their policies online through the Admiral.co.uk website, making it convenient to make changes or updates to their coverage.
Customers have reported positive experiences with the customer service team at Admiral.co.uk, praising their responsiveness and helpfulness in resolving any issues or concerns.
Admiral.co.uk offers various perks and benefits to their customers, such as multi-policy discounts, 24/7 claims support, and a loyalty program that rewards long-term customers with additional savings.