Cartrack.co.za
Cartrack.co.za is a leading provider of vehicle tracking and fleet management solutions in South Africa. Their services are highly rated by customers for their reliability and effectiveness in monitoring and managing vehicle fleets. Customers praise Cartrack.co.za for their user-friendly interface, real-time tracking capabilities, and excellent customer support. With a strong focus on safety and security, Cartrack.co.za is the top choice for businesses looking to optimize their fleet operations.
Cartrack
Cartrack is a leading provider of fleet management and vehicle tracking solutions in South Africa. With a focus on innovation and customer satisfaction, Cartrack offers state-of-the-art technology to help businesses optimize their operations and improve efficiency. Their comprehensive tracking systems allow for real-time monitoring of vehicles, ensuring safety and security for both drivers and assets. With a strong presence in the market and a commitment to excellence, Cartrack is a trusted partner for businesses looking to streamline their operations and drive success.
Contact
Cartrack Grosvenor Corner, 195 Jan Smutslaan, Rosebank, Johannesburg, Randburg, 2196, South Africa
+27 11 250 3000
- Monday: 8:00 am – 6:00 pm
- Tuesday: 8:00 am – 6:00 pm
- Wednesday: 8:00 am – 6:00 pm
- Thursday: 8:00 am – 6:00 pm
- Friday: 8:00 am – 6:00 pm
- Saturday: 8:00 am – 1:00 pm
- Sunday: Closed
Advantages
- ✅ Cartrack.co.za offers exceptional customer service, with quick response times and knowledgeable staff members.
- ✅ Their tracking technology is topnotch, providing accurate and realtime location information for vehicles.
- ✅ The platform is userfriendly and easy to navigate, making it convenient for users to access and manage their tracking data.
- ✅ Cartrack.co.za offers competitive pricing options, making it an affordable choice for businesses of all sizes.
- ✅ Their comprehensive reporting features allow users to analyze data and make informed decisions to optimize their fleet management.
Disadvantages
- ❌ The customer service response time is often slow and inefficient.
- ❌ The tracking system sometimes experiences technical glitches and inaccuracies.
- ❌ The pricing plans are not transparent and can be confusing for customers.
- ❌ The installation process is cumbersome and timeconsuming.
- ❌ The mobile app interface is outdated and not userfriendly.
Experiences
I am appalled by the service provided by Cartrack. I installed a tracking unit in my vehicle earlier this year, and not too long after my radio and the tracking unit stopped working. We contacted customer care and then they sent a second guy to fix it. My radio worked for a week then went down. They then sent a 3rd guy out to check what the problem was and found that one of their technicians had short-circuited my radio and left a blade inside my unit. Cartrack agreed to cover the cost fix the radio, now ALMOST 2 months later, we have not heard a thing from them. We have called 5 times and I have repeatedly contacted the senior technician who came to investigate the 3rd time and now we are being ignored. Cartrack’s post-installation customer service is horrendous
Joshua Britton
Great experience. I have 2 different tracking companies on my vehicles. This one is the best very fast and efficient. They always check up on you. Excellent service
Vuyiseka Makhaba
I joined Cartrack for my vehicle and the service received was above average. Anything asked for regarding their service was answered without hesitation or delay. Absolutely professional and helpful. I can recommend the service to anyone interested. Great service rendered
Anthony Vermeulen
Zero stars if I could, if you are looking for a tracking company stay away from this company that is all I can say! Dear Car Track: May you continue with your atrocious service, and continue to cancel customers tracker contracts without ANY notification. I will make sure word of mouth can be spread about how pathetic you are as a company, poor service, is an understatement, be sure to know you will be rated on every platform as the most pathetic tracker company in SA, and last night when a friend asked me regarding his 30 vehicle fleet, I advised them to go for another tracking company and to avoid Car Track. This will surely fall on deaf ears but that is fine, remember your clients pay your salaries, keep that in mind next time you cancel a clients contract without any information been shared around why, and not just cancel a client subscription. If any of my vehicles were stolen and you cancelled my contract, be sure that you would have faced the consequences of this because it is unheard of to cancel a clients tracker without even contacting them about it. Be sure to know as far as possible everyone will be informed of this pathetic service supplied by your company. Not one Car Track employee has supplied a reason for cancellation or asked if we are extending, just cancelled, still right now this email I am replying to you have not even offered me to renew, extend or sort out this mess. You can really close your doors in my view!!!!!! What a lousy automated response to this review from Car Track, you have all my emails, wake up please. You cancelled 3 of my vehicles tracking without any notice more than a year ago. No email response at all.. and you want to enhance your services you say, please!
BENDAN BOSCH
So sad I have to be stuck with these guys for the remaining months of the contract. Active invoice of a service they did not even do and when you talk to them they will escalate it ,it’s been a month plus now and to my surprise the control room can’t locate or track my vehicle because am in arrears. UNFAIR at all.
Thandoe mavuso
FAQ
Cartrack.co.za offers a range of vehicle tracking and fleet management services, including real-time tracking, driver behavior monitoring, and stolen vehicle recovery.
Cartrack.co.za’s tracking system is highly reliable, with advanced technology that ensures accurate and real-time tracking of vehicles at all times.
Yes, Cartrack.co.za allows customers to customize their tracking and monitoring preferences to suit their specific needs and requirements.
Cartrack.co.za prides itself on its responsive and helpful customer service team, who are available to assist customers with any queries or issues they may have.
Cartrack.co.za employs advanced security measures to ensure the confidentiality and integrity of all vehicle tracking data, protecting it from unauthorized access or misuse.