Farfetch.co.za
Farfetch.co.za is an online retailer that offers a wide range of fashion and luxury products. The website is easy to navigate, with a user-friendly interface that allows customers to browse and shop with ease. The product selection is diverse, catering to various styles and preferences. Customers can find everything from clothing and accessories to shoes and bags. The prices are competitive, making it a great option for those looking to update their wardrobe without breaking the bank. Overall, Farfetch.co.za is a reliable and convenient online shopping destination for fashion-forward individuals in South Africa.
Farfetch
Farfetch is a leading global technology platform for the luxury fashion industry. The company connects customers with a curated selection of products from boutiques and brands around the world. With a focus on innovation and customer experience, Farfetch offers a seamless shopping experience for fashion enthusiasts. Their commitment to sustainability and diversity sets them apart in the industry. Farfetch is dedicated to providing high-quality, authentic products to their customers, making them a trusted destination for luxury fashion.
Contact
Farfetch 211 Old Street, London EC1V 9NR, UK
+44 20 3962 2362
- Monday: 8:00 am – 11:00 pm
- Tuesday: 8:00 am – 11:00 pm
- Wednesday: 8:00 am – 11:00 pm
- Thursday: 8:00 am – 11:00 pm
- Friday: 8:00 am – 11:00 pm
- Saturday: 9:00 am – 9:00 pm
- Sunday: 9:00 am – 9:00 pm
Advantages
- ✅ Farfetch.co.za offers a wide range of luxury fashion brands, providing customers with access to exclusive and highend products.
- ✅ The website features a userfriendly interface, making it easy for customers to navigate and find exactly what they are looking for.
- ✅ Customers can enjoy fast and reliable delivery services, ensuring that their orders are delivered promptly and securely.
- ✅ Farfetch.co.za provides excellent customer service, with a dedicated team ready to assist with any inquiries or issues.
- ✅ The website frequently offers promotions and discounts, allowing customers to save money on their favorite designer items.
Disadvantages
- ❌ The website navigation is confusing and difficult to use, making it hard for customers to find what they are looking for.
- ❌ The product descriptions are often lacking in detail, leaving customers unsure about the quality and features of the items.
- ❌ The return policy is strict and can be difficult to navigate, leading to frustration for customers looking to make returns or exchanges.
- ❌ The customer service response time is slow, with many customers reporting long wait times for assistance with their orders.
- ❌ The shipping fees are high compared to other online retailers, making it less costeffective for customers to shop on Farfetch.co.za.
Experiences
I purchased a £500 pair of Aquazzura shoes from Farfetch in July 2023. From the first wear the gold started to peel off and on the fourth wear the soles completely melted off. I reached out to Farfetch expecting for the issue to be resolved, however Farfetch dismissed the issue as ‘wear and tear’, despite the shoes falling well within the two-year warranty and literally only being worn a few times. Farfetch’s refusal to honour their two year warranty, offer a refund, replacement, or even a repair, is utterly unacceptable and has left me with a £500 pair of unwearable shoes. I am appalled by both the product and Farfetch’s response and won’t be purchasing from Farfetch or Aquazzura again.
Stephanie Carter
I returned clothes because they had stains on them, but they accused me of causing the stains. Do they have any evidence that they sent clean clothes? You guys deserve to go out of business. I regret spending thousands of dollars on your website every year. It’s frustrating that such incompetent service can last. I only realized after reading other people’s reviews that you’re a place that sells top-notch products while guaranteeing the worst service. Goodbye, there are plenty of other places to shop.”
Minhee Kim
I purchased my new Valentino Rockrunner sneakers here. And I am very happy with the fast delivery, the service was perfect and I never had problems with ordering designer clothes on Fartech. Also if you would like to return the product they provide you a returning label with your order, so when I need anything in te future I would definitely consider them for shopping on their website. Keep up the great work and keep making sure your customers are happy❤️💯🙏🏽 Greetings a fellow entrepreneur / investor from the Netherlands Diango Stegeman if you like postive energy you can follow me on instagram: St_Diango
Diango Stegeman
I am extremely dissatisfied with the customer support provided by Farfetch. I purchased a bag, and within a week, the strap cracked. I reached out to them on December 1, 2023, and my issue has yet to be resolved. They continuously cite delays and claim that the partner boutique is unresponsive. Their proposed solutions are either to wait indefinitely or to receive store credit. However, given the circumstances and their poor support, I have no desire to make any further purchases on their site. Every time I request a refund to my card, they offer the same unhelpful responses, showing no regard for the customer’s position. I strongly advise against using this website, as I am now left without both my money and the bag I purchased from them. Their dealings with suppliers are of no concern to me as a customer.
Elena Karavanska
I love FarFetch. Amazing deals on authentic designer pieces. Clothes, shoes and jewelry. Huge selection on in season items and previous season. I have shopped there many times and will continue to shop with them.
Natalia Sakhnova
FAQ
Farfetch.co.za offers standard shipping, express shipping, and same-day delivery options for customers in South Africa. They also provide international shipping to select countries.
Yes, Farfetch.co.za has a flexible return policy that allows customers to return items within a specified timeframe for a refund or exchange. The process is hassle-free and customer-friendly.
Yes, Farfetch.co.za guarantees the authenticity of all products sold on their website. They work directly with designers and brands to ensure that customers receive genuine and high-quality items.
Customers can reach Farfetch.co.za’s customer service team through email, phone, or live chat for any inquiries or assistance with their orders. The team is responsive and helpful in addressing any concerns.
Yes, Farfetch.co.za regularly runs promotions and offers discounts on select items. Customers can sign up for the newsletter to receive updates on sales and exclusive deals.