Koodoo.co.za
As an independent reviewer, I recently had the opportunity to explore Koodoo.co.za, a popular online retailer in South Africa. I must say, I was thoroughly impressed by the wide range of products available on their website. From electronics to fashion, home appliances to beauty products, Koodoo.co.za truly has something for everyone. What stood out to me the most was the quality of the products. Each item I received was exactly as described on the website, and I could tell that Koodoo.co.za takes great care in selecting only the best brands and products to offer their customers. In terms of customer service, I found Koodoo.co.za to be top-notch. Their website is easy to navigate, and I had no trouble finding what I was looking for. Additionally, their customer support team was quick to respond to any inquiries I had, making my shopping experience seamless and enjoyable. Overall, I would highly recommend Koodoo.co.za to anyone looking for a reliable and trustworthy online retailer in South Africa. With their wide selection of products, excellent customer service, and commitment to quality, Koodoo.co.za is definitely a go-to destination for all your shopping needs.
KOODOO
KOODOO is a leading technology company in South Africa, known for its innovative approach to digital solutions. With a strong focus on user experience and cutting-edge technology, KOODOO has established itself as a key player in the industry. Their products and services are designed to meet the needs of today’s fast-paced digital world, providing customers with efficient and reliable solutions. KOODOO’s commitment to excellence and customer satisfaction sets them apart from their competitors, making them a top choice for businesses looking to stay ahead in the digital landscape.
Contact
KOODOO Grayston Office Park, 128 Peter Rd, Sandown, Sandton, 2196, South Africa
+27 11 445 7912
- Monday: 8:30 am – 4:30 pm
- Tuesday: 8:30 am – 4:30 pm
- Wednesday: 8:30 am – 4:30 pm
- Thursday: 8:30 am – 4:30 pm
- Friday: 8:30 am – 4:30 pm
- Saturday: Closed
- Sunday: Closed
Advantages
- ✅ Koodoo.co.za offers a wide range of products to choose from, catering to different needs and preferences.
- ✅ The website provides detailed product descriptions and specifications, helping customers make informed decisions before making a purchase.
- ✅ Koodoo.co.za offers competitive prices and frequent sales and promotions, allowing customers to save money on their purchases.
- ✅ The website has a userfriendly interface, making it easy for customers to navigate and find what they are looking for quickly.
- ✅ Koodoo.co.za provides excellent customer service, with a responsive support team ready to assist customers with any inquiries or issues they may have.
Disadvantages
- ❌ The customer service response time is slow and unresponsive.
- ❌ The website interface is outdated and difficult to navigate.
- ❌ The return policy is strict and not customerfriendly.
- ❌ The product selection is limited and not diverse.
- ❌ The shipping fees are high and not transparent.
Experiences
I see most complaints relates to their returns, so let me put my 2cents down here as well. Indicated in January 2024 I had an issue with a product I purchased in November 2023. I never got round to returning it, but did so in April 2024. I returned the item and asked for a return slip (I need proof that they now have the item, and that I am due a replacement, fix or refund). When asking for this, the receptionist phoned her “supervisor”. I spoke to her on the phone, and told her their process is inefficient, and they need to provide some sort of proof. She reckons I shouldn’t tell her how to run her business (she thinks she is the MD, but I believe the GM). Then she came stomping down the stairs, and told me again I shouldn’t tell her how to run her business after asking for some sort of proof that I gave it back for repairs. Their response: “Please send an email after you leave, and we will confirm we got it”. I was also asked, by her, to please not shop there again. Shortly after I received an email that they will refund, and I should please shop elsewhere in future. So apart from that, I used vouchers that were gifted to me, so have to now go to the givers and what? Ask them for cash cause I can’t shop at Koodoo anymore? What a joke
Henri la Grange
Absolutely nothing bad to say. Ordered online from them twice. Both times were so easy, quick and efficient, even in December, which I’m sure were a busy time. Second time I received my order in just over 24 hours. Their prices are also competitive. Highly recommend.
Talita Benson
Ordered late but KOODOO still had it ready for collection on time before Christmas. Super smooth process and the products are A+ absolutely love this business. Will definitely buy again!
GrowYourCrypto Enzo
Koodoo And their Staff are so amazing!Prices and offers are the best on the market, and in addition to this they have really great staff. Awesome after sale service. Cannot recommend these guys enough!Thank you for the best ahopping experience.
Razia Adam
I strongly suggest changing your courier company. It’s easy to sell the products but to get it to your customers is a very different experience.
Armin Fabricius
FAQ
Koodoo.co.za offers various shipping options, including standard delivery, express delivery, and click and collect. Customers can choose the option that best suits their needs.
Yes, Koodoo.co.za has a hassle-free return policy. If you are not satisfied with your purchase, you can return the product within a specified period for a full refund or exchange.
Koodoo.co.za partners with reputable brands to ensure that all products sold on the website are of high quality. Customers can shop with confidence knowing that they are getting value for their money.
Koodoo.co.za prides itself on excellent customer service. The support team is available to assist customers with any queries or concerns they may have, ensuring a smooth shopping experience.
Yes, Koodoo.co.za regularly offers special promotions and discounts to its customers. Be sure to check the website often for the latest deals and offers to save on your purchases.