Optus reviews

Optus.com.au is a leading telecommunications provider in Australia, offering a wide range of services including mobile, broadband, and home phone. Customers praise Optus for its reliable network coverage and competitive pricing. The website is user-friendly and provides easy access to account management and customer support. Overall, Optus.com.au is highly recommended for those looking for quality telecommunications services in Australia.


Optus.com.au is a leading telecommunications provider in Australia, offering a wide range of services including mobile, broadband, and home phone. As an independent reviewer, I have found that Optus consistently delivers high-quality customer service and reliable network coverage. Their website is user-friendly and provides easy access to information about their products and plans. Customers praise Optus for their competitive pricing and flexible contract options. Overall, Optus.com.au is a top choice for those looking for a reliable and affordable telecommunications provider in Australia.


  • ✅ Optus.com.au offers excellent customer service, with quick response times and helpful staff.
  • ✅ The website provides detailed information on all services and products, making it easy for customers to find what they need.
  • ✅ Optus.com.au offers competitive pricing and deals, ensuring customers get the best value for their money.
  • ✅ Customers can easily manage their accounts and services online, saving time and hassle.
  • ✅ Optus.com.au provides reliable and fast internet and mobile services, ensuring customers stay connected at all times.


  • ❌ The customer service response time is often slow and customers have to wait for a long time to get assistance.
  • ❌ There are frequent technical issues with the website and app, causing frustration for users trying to access their accounts.
  • ❌ Some customers have reported billing errors and discrepancies in their charges, leading to confusion and dissatisfaction.
  • ❌ The service plans and packages are not always transparent, making it difficult for customers to understand what they are paying for.
  • ❌ The customer support team can be unhelpful and unresponsive, leaving customers feeling frustrated and neglected.


As an independent reviewer, I must say that Optus.com.au offers a wide range of services that cater to different needs and preferences. From mobile plans to broadband packages, Optus has something for everyone. Their customer service is also top-notch, ensuring that users have a smooth experience with their products and services.

What are the most common complaints about Optus.com.au’s customer service?

Some customers have reported long wait times when contacting customer service, while others have mentioned issues with billing and account management. However, it’s important to note that these complaints are not representative of all users’ experiences.

How does Optus.com.au compare to other telecommunications providers in terms of pricing?

Optus.com.au offers competitive pricing compared to other providers in the market. They often have special deals and promotions that make their services more affordable for customers. However, pricing may vary depending on the specific plan or package chosen.

Can users easily navigate Optus.com.au’s website to find the information they need?

Optus.com.au’s website is user-friendly and easy to navigate. Users can quickly find information about their products and services, as well as access their account details and billing information. The website also has a search function that helps users locate specific information.

Are there any hidden fees or charges associated with using Optus.com.au’s services?

Optus.com.au is transparent about any fees or charges associated with their services. Users are informed of any additional costs upfront, so there are no surprises when it comes to billing. However, it’s always recommended to carefully read the terms and conditions before signing up for any service.

How reliable is the network coverage provided by Optus.com.au?

Optus.com.au boasts extensive network coverage across Australia, ensuring that users have access to reliable and high-speed internet and mobile services. Their network infrastructure is constantly being upgraded to provide the best possible service to customers.

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